Shipping & Tracking

Residents of Italy, the Czech Republic and Slovakia must order through www.desiolens.eu .

We cannot deliver to PO Boxes or APO addresses, as our delivery partners require a signature on delivery.

All available lenses are shipped within 5 business days, except custom-made Toric lenses, which may take up to 8 weeks. We use FedEx, UPS or DHL and reserve the right to choose the carrier. Processing may take longer during promotions, launches or sales. Orders are shipped Monday to Friday, excluding Italian public holidays. Orders placed on weekends are processed from the next business day.

Delivery times are estimates and delays do not cancel the order. We are not responsible for delays caused by missing or incorrect information. If a delay on our part exceeds a reasonable time, we will issue a refund.

Follow your shipment using the tracking link in your dispatch confirmation. Your tracking code remains the same throughout the journey. Please monitor delivery updates and be available to sign for your parcel.

For Registered Mail, once the parcel arrives in the destination country and clears customs, track it through the local postal service using the same tracking code.

Missed or Returned Deliveries

If delivery fails, the courier will leave a notice and hold the parcel for 3–7 days. Unclaimed packages are returned to our HQ in Italy. We will notify you and offer reshipping options. If the return is due to an incorrect or incomplete address, or the parcel is unclaimed, reshipping and repacking fees apply. Refunds in these cases exclude shipping costs.

Lost or Stolen Packages

We are not responsible for lost or stolen parcels marked as delivered. We will confirm the delivery details with the courier so you can follow up directly with them.