Shipping & Tracking
Get essential shipping, delivery, and tracking information for your Desio lenses here.
Let's get started!Residents of Italy, the Czech or the Slovak Republic, are required to order via our European website www.desiolens.eu
NO PO BOX - Apo Address Deliveries Possible:
We are sorry but we cannot deliver to PO Boxes and APO ADDRESSES as our logistical partners require a signature from you when they deliver your lenses.
All available lenses are shipped within 5 business days, except Toric lenses which are custom-made and may take up to 8 weeks. We use FedEx, UPS, or DHL and reserve the right to choose the carrier. During promotions, launches, or sales, processing may take longer. Orders are shipped Monday to Friday, excluding weekends and Italian public holidays. Orders placed on weekends are shipped the next business day.
Delivery times are only estimates and delays do not cancel the order. We are not responsible for delays caused by missing or incorrect information. If a delay on our part exceeds a reasonable time, we will issue a refund.
Shipping Rates & Delivery Times
Shipping costs are calculated by destination. Standard Express Shipping is free on all orders over €199.
Africa & Asia
Europe
North America
Oceania & South America
Registered Mail
Please note that all delivery timeframes begin from the date of dispatch.
Purchasers agree to track their own orders. Kindly follow your shipment and be ready to sign for the delivery.
The tracking code remains the same throughout the entire journey. Parcel tracking varies depending on the shipping method selected at the time of ordering. Almost all our orders are dispatched with Express Shipping.
Special notes for tracking with Registered Mail:
Registered Mail provides a unique code enabling customers to track the whereabouts of their parcel and requires a signature upon delivery. Although delivery through Packet Tracked is often quicker, a signature is not required.
Once the parcel arrives in the country of destination and clears customs, it must be tracked via your local postal service using the same tracking code.
Missed or Returned Deliveries
If delivery fails, the courier will leave a notice and hold the parcel for 3–7 days. Unclaimed packages are returned to our HQ in Italy. In this case, we'll notify you and offer reshipping options. If the return is due to an incorrect or incomplete address, or the parcel is unclaimed, reshipping and repacking fees apply. Refunds in these cases exclude shipping costs.
Lost or Stolen Packages
We are not responsible for lost or stolen parcels marked as delivered. We will confirm the delivery details with the courier so you can follow up directly with them.